Contact details

Get in touch

We’re happy to help you set up any of our apps, troubleshoot issues, and hear feedback or new feature requests.

Send us a message at [email protected]. Pick a time that suits you and we’ll jump on a call.

Contact us from inside the app

In apps that include a support shortcut, you can message us directly from the app’s main screen:

From your Shopify admin, open the app and go to the Dashboard. Select the Customer Service button (shown on the Dashboard) to send us a message. Tell us what you’re trying to do, what you expected to happen, and what happened instead. If you’re contacting us about a storefront issue, include the theme name you’re working on (for example, your live theme vs. a draft theme) and any recent changes you made right before the issue started.

What to include so we can help faster

• Your Shopify store URL (or the store name)
• The app name you’re using (for example, Omnibus Owl or Stork Credit)
• Where you were in the app (for example, Dashboard or Theme Settings)
• Screenshots of what you’re seeing (if possible)
• Any deadlines (for example, “launching today”)

We love feedback and feature requests. If there’s a workflow you want to achieve (even if you’re not sure the app supports it), send us the goal and we’ll recommend the best approach.

FAQ

Yes. We can guide you through setup step-by-step (including theme-related setup). If you’d like to do it live, use our meeting link: https://calendly.com/nativeappco-support/30min.